Support Services

Count on us for personalized attention and 24/7 reliable support. Learn how we bring you peace of mind by dealing with your insurance company, preparing your medication and providing in-home nursing service for pump refills.

Patient Support

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We handle the insurance and billing so you can focus on health and healing. Our Patient Support Associates are experts in the billing of intrathecal pump therapy. They work directly with your doctor’s office to obtain all relevant documentation and have extensive experience and training in dealing with insurance companies in order to obtain authorization for your therapy.

Intrathecal Drug Preparation

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Pentec Health pharmacists and technicians are specially trained in preparing pump medications. These sterile medications are expertly prepared at our specialty compounding pharmacy to meet your individual needs.

Collaboration with Physicians

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If you experience physical discomfort during transportation to your physician’s office or require frequent pump refills, you could benefit immensely from the convenience of our in-home intrathecal pump management services through our nursing team. Our nurses don’t replace your physician, but we act as an in-home extension of his or her office. Once we have secured coverage from your health plan, we will assign a professional nurse to you who will contact you and your doctor to determine a convenient date to begin in-home service. In case of an emergency, we will contact your physician to work closely with him or her.

Patient safety is our top priority.

If you have any complaints, concerns or suggestions on how we can better serve patients, please contact:

Senior Vice President of Nursing Services, Karen McHenry
800-223-4376


Joint Commission on Accreditation of Healthcare Organizations

Division of Accreditation Operations

Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
1.800.994.6610
Email: complaint@jointcommission.org

TDD Patient Newsletter

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