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November 4, 2024 / Blogs

We focus on the details. Our patients focus on healing

Pentec Health is proud to be a nationwide leader in clinical nutrition and specialty care. We combine pharmacy services with clinical excellence to simplify complex care challenges not addressed by other providers.

As experts in our field, we’ve made it our mission to go beyond traditional treatment and provide a holistic approach to patient well-being. We call this the Pentec Difference - a commitment to handling the intricate details of care, both medical and administrative so that our patients can focus on what matters: their health and healing.

The Pentec Difference: Beyond Just Treatment

Effective healthcare extends far beyond simply administering medications.

Our specialized therapy services cover a wide spectrum of needs:

- Clinical nutrition and support for dialysis patients
- Specialty pharmacy services and nutrition counseling for wound healing
- An array of targeted nutrition products for individuals living with inherited metabolic disorders and other rare diseases
- Implanted pump management for pain, spasticity and oncology conditions
- Clinical nutrition for managing fat malabsorption caused by short bowel syndrome, cystic fibrosis, and exocrine pancreatic conditions

Our dedicated team of over 350 clinicians that champion the unique needs of more than 11,000 patients across the country are what truly sets Pentec apart. Every patient on our services can rest assured they receive personalized treatment from our highly-skilled and compassionate clinical specialists. This helps reinforce our commitment to quality care that consistently advances outcomes for the patients we serve.

“Being a nurse is about caring for and loving others—investing in someone so that they may be well mentally, emotionally, and physically—with the goal that your care inspires them to invest and love others as well.”- a Pentec Nurse

As holders of the Joint Commission’s National Quality Approval and recognized by the American Nurses Credentialing Center with an Accredited Practice Transition Program with Distinction, our pursuit of clinical excellence is unwavering. These accolades reflect our ongoing commitment to innovation in our delivery models and our focus on setting new industry standards for patient care.

Empowering Patients, Supporting Providers

We firmly believe in patient empowerment. That’s why we ensure every patient is aware of their rights, including the right to voice complaints, refuse services after being fully informed, and access their health information. Our transparent approach extends to keeping patients informed about their insurance coverage and any potential out-of-pocket costs.

For healthcare providers, our services mean less time spent on paperwork and more time focused on patient care. We work closely with physicians to establish optimal care plans, ensuring a coordinated approach that benefits everyone involved.

Lifting the Administrative Weight

Medical conditions and healing will always come with a degree of stress that is unavoidable. Research has revealed that psychological stress can lead to clinically relevant delays in wound healing,1 that is why at Pentec we make it our responsibility to do everything we can to reduce the burden of stress.

We have developed a comprehensive system of administrative support and care coordination:

  • We help patients and their families to navigate the often-confusing world of insurance benefits, explaining co-pays and deductibles in clear, understandable terms
  • Our team handles direct billing to insurance companies, removing this burden from patients’ shoulders
  • We can help determine eligibility for assistance programs
  • Our care coordinators manage appointment scheduling, be it for at-home care or in healthcare facilities, ensuring that our services fit seamlessly into patients’ lives 

We're not just treating conditions; we're supporting people.

A Lighter Focus for Better Outcomes

By shouldering the administrative burden for patients and providing comprehensive support, we create an environment where healing is the focus. Our patients are able to focus their energy towards recovery and well-being, confident that the details are in hands that are capable and trustworthy.

At Pentec Health, we're more than a healthcare provider. We're partners in our patients' journeys, committed to making every step as smooth as possible. Because when we focus on the details, our patients can focus on healing.


Reference:

  1. Gouin, JP, and Kiecolt-Glaser, JK. “The Impact of Psychological Stress on Wound
    Healing: Methods and Mechanisms.” Immunology and Allergy Clinics of North
    America, vol. 31, no. 1, Feb. 2011, pp. 81–93,
    https://doi.org/10.1016/j.iac.2010.09.010.